Service Level Agreement

Peace of mind with our SLA.

SimplexWebs knows the important of having your website available all day, every day. Setting this aside, not everything always goes to plan, so when there is a problem, you shouldn’t have to pay. Should there be any downtime to a server affecting your website, we’ll credit your account with a set amount of free service, outlined below.

Please note that accounts are not credited automatically. You should contact support to claim credit for any downtime.

cPanel Shared, cPanel Reseller, SHOUTcast & VPS Nodes

100% - 99.9% Uptime 99.9% - 99.5% Uptime 99.5% - 99% Uptime 99% - 95% Uptime Less than 95% Uptime
Credit Guarantee Met 5 Days Service 10 Days Service 15 Days Service 30 Days Service
Downtime Less than 43.8 minutes 43.8 - 219 minutes 219 - 438 minutes 438 - 2190 minutes More than 2190 minutes
Request Credit Contact Support Contact Support Contact Support Contact Support Contact Support

cPanel Enterprise & Hybrid Nodes

100% - 99.9% Uptime 99.9% - 99.5% Uptime 99.5% - 99% Uptime Less than 99% Uptime
Credit Guarantee Met 7 Days Service 14 Days Service 30 Days Service
Downtime Less than 43.8 minutes 43.8 - 219 minutes 219 - 438 minutes More than 438 minutes
Request Credit Contact Support Contact Support Contact Support Contact Support

Join Us

If you're not convinced, check out a few reasons to join us below.

Can we be your last web host?

  • We're loved.
    Our customers speak for us. They love us - check out their reviews.
  • We're not resellers.
    We don't utilise the services of other web hosting providers. We run our own servers and maintain them ourselves.
  • Premium data centres.
    We only use the finest datacentres, utilising premium bandwidth providers with ultra-high availability.
  • 7 day guarantee.
    If you're not completely satisfied within one week, we'll offer you a part or full refund.
  • 99.9% uptime.
    We aim to have all services online for at least 99.9% of any month. Check our SLA for more information.
  • No contracts.
    You’re not tied into any contracts or faced with any hidden fees. You can cancel at any time. Promise.